Privacy Policy

Effective Date: May 1, 2025
Last Updated: May 1, 2025

DMRandevu (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and store your information, including data received from Meta platforms (such as Instagram) through our automated reservation system.

1. What Information We Collect

a. Meta Platform Data

When you interact with our system via Instagram, we may receive:

• Your Instagram user ID
• The messages you send to the salon accounts we operate on behalf of
• Your profile information (if allowed by you or Meta APIs)
• Your Instagram access token (if you are a salon admin)

b. Appointment and Conversation Data

• Your responses to appointment prompts
• Appointment date/time preferences
• Booking confirmations
• Chat history to support seamless experience

2. How We Use Your Information

We use your data for the following purposes:

• To provide automated appointment booking via Instagram DMs
• To identify returning users and continue existing conversations
• To support salon partners in managing customer interactions
• To maintain security and prevent abuse

We do not use your data for advertising or profiling.

3. How We Share Your Information

We do not sell or share your personal data with third parties for marketing. However, we do use trusted service providers:

• Google Cloud Platform (GCP) – Hosting our backend systems
• Upstash Redis (or Redis Cloud) – Managing temporary session state

These providers only process your data on our behalf and under strict confidentiality obligations.

4. Data Retention

We retain your conversation and booking data for as long as needed to serve the purpose it was collected for. You may request deletion at any time by visiting: https://dmrandevu.com/auth/data-deletion

5. User Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict processing
• Withdraw your consent at any time

6. Security Measures

We apply reasonable security measures including HTTPS encryption, access controls, and data minimization to safeguard your data.

7. Public Authority Requests

• We review the legality of the request before disclosing any data
• We challenge unlawful or overly broad requests
• We only disclose the minimum necessary information
• We document such requests and our responses

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or our Instagram page.

9. Contact Us

If you have any questions or requests regarding your privacy, please contact:

Dr. Berat Çelik
Email: info@lega.digital
Phone: +90 552 281 8889